Refund policy

 

What is your returns policy?

Purchased Treatments Policy 

All treatments purchased need to be booked with the Retreat via our contact form or telephone as we DO NOT offer online booking at this time. Please make sure we have availability before making your purchase as specific dates and times might not be available. Special Offers are only valid for the dates specified on the offer so please make sure we have availability before purchasing. Please call or use our contact form to make your booking.

Gift Voucher Policy

Please choose carefully when purchasing online gift vouchers – we do not offer refunds for gift vouchers. Our gift vouchers can only be redeemed using the code provideD to purchase treatments and products online (NOT IN STORE).  

Gift vouchers are not redeemable for cash.

Gift Vouchers can ONLY be used online at checkout to purchase treatments and cannot be used In Salon.

GIFT VOUCHERs ARE VALID FOR 3 YEARS FROM PURCHASE DATE.

We DO NOT offer refunds once your order is placed.

 

Retail Products

  • For quality control reasons we are unable to accept returns, however if a product is faulty or defective, we will provide you with a refund or replacement.
  • Refunds are not accepted on any products within our range if the purchaser no longer requires the product or changes their mind.
  • If the products you are returning are not faulty and cannot be returned to us with sufficient evidence for exchange, they will not be deemed to be refundable.
  • Products returned for refund without prior consent from us will be automatically returned back to sender.

Conditions of return, if applicable:

  • Pure Beauty Retreat must authorise any goods prior to their return for exchange.
  • Please include a copy of the invoice and an explanation for return with all returned products.
  • Products must be returned in original packaging within 14 days from the time of return request.
  • Please retain broken parcel/s (and packaging) until authorised by Pure Beauty Retreat as they may be required by Australia Post as proof of damage.
  • The customer will pay return freight in circumstances of incorrect ordering or cancellations after despatch.
  • Pure Beauty Retreat will pay return freight on items sent by us in error unless the customer requests to purchase the item/s.
  • Return stock will not be credited where poor packaging by the customer results in goods being broken in return transit.
  • Only unused, faulty items may be credited or exchanged. Faulty products are returned to manufacturer for replacement product

RETURN & REFUND POLICY (PRODUCTS ONLY)

Returns & Refunds

At Pure Beauty Retreat, we take pride in offering high-quality skincare and beauty products.

Due to hygiene and safety reasons, we do not accept returns or exchanges on skincare and beauty products unless the item is faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

To assist with your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once your claim is reviewed and approved, we will offer a replacement, store credit, or refund where appropriate.

Change of Mind

We do not accept returns for change of mind due to hygiene regulations.

Refund Processing

If a refund is approved, it will be processed back to your original payment method within 3–7 business days.

Shipping Costs

Shipping costs are non-refundable unless the item is faulty or incorrect.

Contact Us

For all return and refund enquiries, please contact using our contact us form: